Privacy policy
At ASC Autonomy we often use third-party accessing software and also telematics software which may provide the machine location and critical machine alerts, maintenance records and other information about the functioning of your product.
Cookies
For detailed information on the cookies we use and the purposes for which we use them please see our Cookies Policy.
How do we receive personal information about you?
We receive this personal information about you:
- When you contact us directly or visit our website (www.asc-agri.uk) to request a brochure or a quote for a product or service or to make a general enquiry
- Where you have contacted a dealer or finance partner in relation to acquiring a product
How do we use personal information about you?
We use this personal information about you:
- To identify who you are when you contact us
- To provide you with the products or services you have requested and to understand what products you may be interested in
- To contact you regarding your products to answer your technical queries or general enquiries or to administer warranty claims or product safety related communications
- To improve products or services and to carry out customer surveys
- To resolve complaints or issues you may have with a product or service
- To send you marketing information about products or services
- To invite you to our events that you may be interested in
How will we contact you?
We and our third-party service providers (eg marketing fulfilment agencies), dealers and finance partners may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.
Who do we provide this persoanl information to?
We will provide your personal information to:
- The relevant dealer (should there be one), if you are acquiring or are interested in acquiring products or services or to benefit you for service support in relation to your products
- The relevant finance partner (should there be one), if you are acquiring or are interested in acquiring their products or services
- Our service providers who perform services on our behalf, such as marketing fulfilment agencies or IT service providers
Where we store your information
All personal information we have about you is stored on secure servers operated by us or our third-party service providers. These third-party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. We ensure that these third-party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
Data transfers
Your personal information may be processed by our third-party service providers. We will use appropriate safeguards to ensure that your personal data is treated securely and in accordance with Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.
Data retention
Your personal information will be held in our customer relationship management system(s) for an indefinite period to manage our relationship with you. We will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.
Your rights
You have the following rights in connection with your personal information processed by us:
- Access – you can request access to your personal information and further details about how your personal information is handled by us
- Object – you have the right to object to our processing of your personal information for direct marketing purposes or where the processing isn’t necessary for the purposes of the legitimate interests pursued by us or by a third party
- Rectification – you can request rectification of any incorrect personal data held about you
- Erasure – you can request erasure of any personal data where the processing isn’t necessary for the purposes of the legitimate interests pursued by us or by a third party You have the right at any time to withdraw consent to receiving marketing from us and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms, write to us at 4 Grovemere Court, Bicton Industrial Park, Kimbolton, Cambridgeshire PE28 0EY or email info@ascommunications.co.uk. You can also exercise any of these rights at any time by contacting us using the contact details provided below. If you are concerned or have questions about how we handle your personal data please contact us and we will do our best to assist you. Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed here
Changes to our Privacy Policy
We reserve the right to revise this Privacy Policy or any part of it from time to time. Please check back frequently to see any updates or changes.
Contact details
Questions, comments and requests regarding this Privacy Policy should be addressed to William Mumford, DPO, AS Communications (UK) Ltd., 4 Grovemere Court, Bicton Industrial Park, Kimbolton, Cambridgeshire PE28 0EY.